Returns, cancelling  and refunds

  • As a private customer you have the right to return your order or a part of it within 14 days of receiving the shipment.
  • Please note that the products must be unused and in original condition.
  • The right to return orders does not concern corporate customers.
  • The customer is responsible for the return costs. The return right does not concern products that are tailored (for instance tinted paints) or ordered especially for the customer.
  • If you received a broken or faulty product, we apalogize for this! Please contact our customer service as soon as possible via e-mail info@kyminpalokarki.fi, or by telephone +358 10 3212860 (mon-fri 9-16, sat 10-13).

1 Do you want to return products?

As a private customer you have the right to return an order or a part of it within 14 days of receiving the order. The right to return does not concern corporate customers.

Please contact our customer service within 14 days of receiving the order if you want to return the order or a part of it.

Please note that the returned products must be unused and in original condition. This means that you must not open or break the sealing of the product packaging in order to test products such as colour pigments, oils or paints.

PLEASE NOTE: Products that are tailor made for the customer (for instance tinted paints) or are especially ordered for the customer are not eligible for return.

2 Cancelling

If we have not yet shipped or manufactured your order you can cancel the order by contacting our customer service. As a private customer you have the right to cancel your order if you already have received it.

You must always contact our customer service within 14 days of receiving if you choose to cancel the order. The right to cancel does not concern corporate customers.

PLEASE NOTE: Not collecting a delivered order from the pick up point does not count as cancelling the order. Products that are tailor made for the customer (for instance tinted paints) or are especially ordered for the customer can not be cancelled if the manufacturing has been started, or the order from the supplier has been confirmed.

3 The customer is responsible for the return costs

We do not offer free returns. You can return the order or a part of it at your own cost. Please note that certain products are coiunted as hazardrous substances, and all carriers do not accept them.

4 Did you receive a wrong product, or was the product faulty?

Please accept our apologies! Please contact our customer service as soon as possible so that we can agree on return and shipment of a new product. We compensate the fault by sending a new product as soon as possible. If that is not possible, we send a refund.

5 Was the shipment damaged?

Please accept our apologies! We strive to pack our shipments as well as possible, but occasionally they can be damaged during shipment. Always inspect the parcels at reception and demand a note on the shipping document if any damages are visible. Please contact our customer service as soon as possible so that we can agree on shipment of a new product.

6 Refunds

We refund returned products within 14 days of reception of the return. We return the original product and original shipment costs. If only a part of the ordered products are returned, the corresponding amount of the original delivery costs are returned. The refund is paid with the original payment method.

7 Return instructions

Please contact our customer service within 14 days of receiving the order if you want to return the order or a part of it. Pack the products well in order to avoid damages during shipment. Fill in the return form which can be printed via the link provided on the delivery confirmation mail. Send the form together with the returned products.

Return address: 

Kymin Palokarki

Rautapolku 8

07310 Porvoo

Finland

Please note that the returned products must be unused and in original selling condition. If products are used or opened (pigment, oil or paint packages are opened or the seal is broken) we can not accept the return, and will not refund the products.

PLEASE NOTE!

You can always contact our customer service if you have any questions!