1. Ordering

The products are ordered in our webshop. Add the products in the cart and go to checkout, where you choose give the delivery address, delivery methos and payment method. After the products are paid, the order is registered in Kymin Palokärki shop, and you recieve a order confirmation on the screen as well as an e-mail.

The shop's currency is EUR. The prices include Finnish VAT 24 %.

You can choose the currency between Swedish krona SEK or EUR in the top menu. Regardless of chosen currency, all payments are made in EUR. 

European business customers can buy products as intra-community supplies with VAT 0 %. This requires validation of the company's VAT-number at checkout. The products are sold by Uustaas Oy/Ab / Kymin Palokärki (VAT-nr: FI21231094).

2. Registering as customer

It is not obligatory to register as customer in order to buy broducts. If you choose to register you can wiew your order history. You can also choose to order our newsletter in which we occasionally inform our customers of new products or campaigns.

3. Payment methods

Payments are made with credit card (Visa / Mastercard) or other payment methods available from our online payment system provider Checkout Finland.

4. Delivery

We offer a number of different delivery methods, which can be chosen at checkout.

Every shipment is given a trackning number which can be used to track the parcel in the carrier's tracking site.

5. Delivery times

The orders are shipped from our warehouse in Porvoo, Finland within 2-5 days when all products are available. The carrier ships the parcel(s) to the delivery address usually in 2-8 working days depending on which country and what kind of delivery method is chosen.

If some of the ordered products are not in stock, the order waits for shipment until all products are available. The expected handling time when ordering products that are not in stock is displayed beside the produt on the product page, and also on top of the checkout page.

We always notify the customer if the handling time exeeds the expected time.

6. Shipment costs

The shipment costs depend on the chosen delivery method and the weght of the shipment.

The available shipment methods and costs are displayed at checkout.

7. Returns

As a private customer you have the right to return some or all of the ordered products within 14 days. Please note that the product must be unused, in original conditiona and and in original packing.

The customer is responsible for the shipment costs for returns.

The right to return products do not concern products that are tailored for the customer (for example special colour orders, tinted products), or products that are especially ordered for the customer.

More information about returns can be found here here.

In case you recieved a faulty or broken product, please accept our sincere apologies! Please contact our customer service without delay:

e-amil: info@kyminpalokarki.fi
tel: +358 10 321 2860